Overview
All products offered by ShutterSpace are digital downloads delivered instantly after purchase. Because our items are intangible and accessible immediately, we maintain a clear and transparent refund policy to protect both our customers and our creative work.
No Physical Returns
ShutterSpace sells virtual products such as Lightroom presets, color grading packs, studio lighting guides, retouching workflows, templates, and high-resolution digital assets. These items cannot be physically returned or exchanged once the download link has been provided.
Refund Eligibility
Refunds are generally not available after a purchase is completed. However, if you experience a technical problem that prevents you from accessing or using the files—such as a corrupted or incomplete download—we will gladly review your case. To be considered, the issue must be directly related to the product file itself.
Proof of Issue
To process a refund request for a technical issue, you will need to provide clear details about the problem, such as error messages or screenshots showing the file error. Our team will verify the issue before making a decision.
Final Note
By purchasing any digital product from ShutterSpace, you acknowledge and agree to this policy. We recommend reviewing product descriptions and compatibility details carefully before completing your order, as instant digital delivery means all sales are considered final once the download is made available.
